FAQs

 
SIZING
All of our products are made in US sizes, please be certain to select the correct size prior to ordering.

MATERIALS USED:
The majority of our pieces are stainless steel. We strongly recommend removing all pieces that are not stainless steel prior to coming in contact with water. Our pewter bracelets must be warmed up prior to putting on or taking off to prevent breaking.

FULFILLMENT
All in-stock items are shipped out within 2 business days. Pre-order items take  1-4 weeks to be restocked. Each listing mentions if the item is in stock, or for pre-order. If an in-stock item is purchased with a pre-order item along with First Class shipping, all items will be mailed together. If Priority Mail is chosen, then your order will be shipped to you seperately. Please note that during high volume times, additional processing days may be required.

SHIPPING
We ship via USPS; please be certain the address you provide us with is accurate. In-stock items are shipped out within 2 business days; M-F, before 3 PM. If you place an order on Friday night, your package will be shipped Monday afternoon.

Pre-order items take anywhere from 1-4 weeks to be restocked.

In the event that we are given an incorrect address or part of your address is missing, Viking Merch is not responsible for lost or stolen packages. Please contact your local post office/mailman ASAP for further information as to where your package was delivered. Sometimes, a family member or neighbor accidentally receives it, please ask around. Also, on occasion, the post office claims the package was delivered, when in actuality it will be delivered within the next few hours or days. We ship to the exact address we are provided with. If a customer provides us with a faulty address and the package is lost, we cannot replace it; we are not responsible for any lost or stolen packages.

If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient.

Viking Merch is not responsible for any customs or duty charges international customers may receive.

RETURNS/EXCHANGES
All returns/exchanges must be made within 30 days of receiving your package; as some products become sold out or discontinued, and we will be unable to offer a change.

Return shipping is the sole responsibility of the customer. Please contact us within 30 days of receiving your items if you would like to initiate a return. The original shipping fee will be deducted from your refund. Refunds are processed using the payment method you provided at checkout. In order for a return to be accepted, the item must be in brand new condition with no signs of wear.

In the event that an item arrives damaged or part of your order is incorrect, please notify us immediately upon arrival and we will help with any issues.

Please send all mail to:
Viking Merch
212 Crossroads BLVD #195
Saratoga Springs, UT
84045


ORDER CANCELLATIONS
If you wish to cancel your order, please do so within 4 hours from placing your order. If your order has already been shipped or processed we are unable to cancel your order. If you wish to change something in your order, please also do this within 4 hours. Once we have begun fulfillment of your order, we cannot offer changes.


COUPONS
Coupon codes must be used at the time of placing the order and cannot be added afterwards. Once a code expires, it will no longer be reactivated.

If you have any further questions please send us a message via the contact form or email info@vikingmerch.com

Responses to confirmation emails are not monitored and will not receive a reply.

Please allow up to 2 business days for a reply; if you need to send multiple messages, please keep replying to your original email as emails are answered in order of us receiving them. Thank you!

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